Overview
This Refund and Cancellation Policy applies to all products and services purchased from The MAD (The Marketers And Developers) through themad.in.
WordPress Plugins (Downloadable Software)
Refund Eligibility
- You may request a refund within 14 days of purchase if the plugin does not function as described on the product page.
- Before requesting a refund, we ask that you contact our support team at akshat@themad.in so we can attempt to resolve any issues.
- Refunds are not available if the plugin has been used extensively, if the issue is caused by third-party conflicts, or if more than 14 days have passed since purchase.
Licence Key Deactivation
Upon refund approval, your licence key will be deactivated and you must remove the plugin from all sites.
SaaS Subscriptions
Cancellation
- You may cancel your subscription at any time from your account dashboard or by contacting us.
- Cancellation takes effect at the end of your current billing period. You will retain access until then.
- We do not provide partial refunds for unused time within a billing period.
Refund for Annual Plans
- Annual subscriptions may be refunded within 30 days of purchase if the service does not meet the specifications described on our website.
- After 30 days, no refunds are issued for annual plans. You may cancel to prevent future billing.
Digital Marketing and IT Services
- Service projects are governed by individual project agreements or statements of work (SOW).
- Cancellation terms and refund eligibility are specified in each project agreement.
- Generally, deposits for services are non-refundable once work has commenced.
- If we are unable to deliver the agreed services, a proportional refund will be issued for undelivered work.
Masterclass and Training
- Masterclass registrations may be cancelled up to 48 hours before the scheduled session for a full refund.
- No-shows and cancellations within 48 hours are not eligible for refunds.
- If we cancel a session, you will receive a full refund or the option to attend a rescheduled session.
How to Request a Refund
- Email akshat@themad.in with your order number, product name, and reason for the refund request.
- Our team will review your request within 3 business days.
- Approved refunds are processed to your original payment method within 7–10 business days.
Non-Refundable Items
- Domain registration fees.
- Third-party services or licences purchased on your behalf.
- Custom development work that has been completed and delivered.
- Products purchased during promotional sales marked as “final sale.”
Contact Us
For refund or cancellation requests, contact:
The MAD (The Marketers And Developers)
Email: akshat@themad.in
Phone: +91-7014715794
Last updated: October 15, 2026
